Appointment Policy
The regular office hours are Monday – Friday 8:00 to 5:00. Unfortunately, because of the emergency nature of certain problems, occasional delays are unavoidable. In these cases, you will be notified upon your arrival and every effort will be made to accommodate your schedule. If you are delayed or unable to keep your appointment, please notify us as soon as possible.
Initial Examination
Please plan to stay with us approximately two hours to allow us to perform a complete examination and assessment. To insure that we have an understanding of any medical problems you may have, we will ask you to complete a patient questionnaire. You will be examined by the doctor after preliminary testing has been done by our staff members. During this examination your eyes will be dilated and you should make arrangements for someone to drive you home. Based on the results of the examination and your medical history, the doctor will develop a treatment plan for you. In some cases, this will consist of medical treatment such as eye drops oral medications and/or corrective lenses. In other cases, surgery or laser treatment may be required.
Laser Vision Correction
If you are interested in Laser Vision Correction you will be advised about its applicability in your case. Our Doctors are skilled and experienced in this modality of treatment.
Financial Arrangements
The Ocular Surgery Center, Inc. is a Medicare certified facility and the physicians are participants in the Medicare assignments. We will file all charges with your primary and secondary insurance carriers. We will cooperate in any way with you and your insurance carrier in this regard. Unless otherwise agreed upon, you are responsible for payment of any outstanding bills beyond 60 days. Should subsequent insurance payment create an overpayment, it will be promptly refunded to you. We do not want to be a financial burden to any of our patients. If the charges incurred result in such a burden, please discuss this with the bookkeeping department so that special arrangements can be made. We will work with you so as to assure that you receive excellent medical care.
Transportation
If transportation to and from the clinic for surgery presents a major problem, special transportation arrangements can be made. Please bring this to the attention of the appointment secretary when you are making your appointment.
Confidentiality
Your medical record is strictly private. No information regarding your condition will be given to your employer, friends or relatives without your permission. The only exception will occur when disclosures are required by law in such cases as industrial accidents, injuries, assaults, etc. We will provide your referring doctor with a full report on your eye problems and recommended treatment.
Doctor / Patient Relationship
We believe the doctor/patient relationship is best when based on mutual understanding. We make a special effort to explain everything to you about your condition, medicines and treatment. If you ever have questions, or if anything is not clear to you, do not hesitate to ask about it. Our staff, office procedures and medical equipment have been chosen with thought and care to provide quality medical services in a pleasant, efficient and friendly atmosphere. If you have any suggestions or concerns about our services or fees, please tell us, so we can serve you better.